Listening services

We offer a non-directive and non-judgemental listening space to women and girl survivors of sexual violence by phone, email and text (depending on how you prefer to contact us).  The listening services provide a space for you to talk about whatever is on your mind: you can tell us as much or as little as you like.  We may ask questions to explore your feelings but we won't pressure you to talk; we will believe what you tell us and won't try to influence you to make a particular choice.  If you want us to, we can give you details of other resources and organisations you may find helpful.

All of our lineworkers are women and volunteers.  We have all been trained in the issues surrounding sexual violence and abuse, including its effects on survivors.  We know that it takes courage to contact us, and we are not easily shocked.

How to get in touch

Phone support

Our phone line is open three evenings a week:

Sunday 18:00 - 20:30

Monday 18:30 - 21:00

Thursday 18:30 - 21:00

You can phone us on 01865 726 295 (local Oxford rates - this number may show on your bill) or 0800 783 6294 (free from any UK number).  Calls can last up to an hour: we will let you know when it is getting close to an hour, but you can end the call at any time before then.

If you call outside our opening times, or while all our lines are busy, you will hear our answerphone machine.  If you leave us a message with your number, we will try to call you back the next time we are open and then one more time on a different day if we don't manage to get hold of you.  (We won't leave you any messages.)  If we still can't reach you, please feel welcome to call us back another time.

Text support

Our text line is open one evening a week:

Thursday 18:45 - 20:45

You can text us on 07537 432 442 (your standard messaging rates will apply) at any time, and we will respond to you when we are open.  Text conversations can last up to an hour: we will let you know when it is getting close to an hour, but you can end the conversation at any time before then.  If we don't hear from you within ten minutes, we may have to move onto the next conversation.

Email support

You can email us at any time at support@osarcc.org.uk - you will receive an automatic reply acknowleging your email so that you know it has been received.  We will aim to respond within seven days, but if you need a quicker response then please phone us using the numbers above.

If you choose to contact us by email, we will be able to see the email address you contacted us from.  If you do not want us to know your real email address, you can set up a free anonymous email address and use that to contact us.  Companies such as HUSH (hushmail.com), Yahoo and Hotmail supply free email addresses.  Our internet safety page  has more pointers on hiding your tracks online.

Please note that we are unable to open attachments or photos, so please include any information you would like to share in the body of your email.

Confidentiality

Our listening services are fully confidential, you do not have to give us your name or any other information about yourself.  You can remain completely anonymous if you prefer.

Details of calls, emails and texts are shared within OSARCC: we make notes about each contact, but we do not share these with anybody outside of OSARCC.

We will only break confidentiality if you ask us to, or if you’ve given us relevant information that makes us concerned for your or somebody else’s safety. For more information about this, please read our Child Protection policy.