Telephone Helpline

Call 01865 726 295 (local Oxford rates - this number may show on your bill)

or 0800 783 6294 (free phone number)

Monday 18:30-21:00
Thursday 18:30-21:00
last Friday of every month 11:30-14:00
Sunday 18:00-20:30

 

What to expect on the phone

  • It's okay to take your time. You can tell us as much or as little as you like.

  • We will listen and may ask questions, but we won't pressure you to talk. 

  • We will believe what you tell us. 

  • We want to give you space to talk about whatever is on your mind. We won't try to influence you to make a particular choice. 

  • If you want us to, we can give your details of other resources you may find useful.

  • Calls can last anywhere between a few minutes to an hour. We'll let you know if it's getting close to an hour, to give both you and the volunteer an opportunity to take a bit of a break. You can end the call at any time. 

Freephone

Our freephone number is free to call from any UK number. We can also call you back if you would prefer, for example if you're on a mobile. Outside of line times, you can also email us or leave us a message to ask us to call you.

Our answerphone

If you have called outside the line times, or while all our lines are busy, you will hear our answerphone message.

If you leave us a message with your number, we will try to call you back the next time we are open, and then one more time on a different day. (We won't leave you any messages). If we still can't reach you, please feel welcome to call us back another time. 

Confidentiality

  • Our service is confidential and you do not have to give us your name or any other information about you. You can remain completely anonymous if you prefer. 

  • We won’t repeat anything you tell us to anybody outside the organisation. Details of calls are shared within OSARCC; we make notes about each call, but we are very careful to make sure that this information is not passed on to anybody else.

  • We will only break confidentiality if you ask us to, or in certain circumstances where you've given us relevant information, and we're concerned for your (or somebody else's) safety. For more information about this please see our Child Protection policy.

Line workers

  • We are all volunteers and all women

  • We have been trained in the issues and effects of sexual violence and abuse

  • We care about your problems

  • We know that it takes courage to call us

  • We will believe you

  • We are not easily shocked